Last updated: November 2025
1. Introduction
Welcome to IDEO Design (“we”, “us”, “our”, “IDEO Design”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.ideodesign.com and use any of our services or communications through the Website.
By accessing or using the Website, you acknowledge that you accept the terms of this Privacy Policy and consent to the practices described herein. If you do not agree with our policies and practices, please do not use the Website.
2. What information we collect
We collect information in two main ways: (a) information you provide us directly, and (b) information collected automatically when you use the Website.
2.1 Information you provide
Examples of what you may provide:
- Your name, email address, phone number, mailing address (e.g., when you fill in a contact form or subscribe to our newsletter)
- Any content you submit (for example, feedback, comments, images)
- Payment or billing information if applicable (note: may be processed via a third-party payment processor)
- Other information you choose to provide when contacting us or using our services
2.2 Information we collect automatically
When you use the Website we may collect:
- Your IP address, browser type, operating system, device identifiers
- Referring/exit pages, pages visited, time spent on pages, usage patterns
- Cookies and similar technologies (see Section 5)
- Location information (e.g., approximate via IP) if applicable
3. How we use your information
We may use the information we collect for the following purposes:
- To provide, maintain, and improve our Website and services
- To respond to your inquiries, comments, or support requests
- To send you newsletters, marketing or promotional communications (only if you have consented or as otherwise permitted by law)
- To monitor, analyze, and improve user engagement with the Website
- To prevent fraud or other prohibited or illegal activities
- To comply with legal obligations or enforce our Terms of Service
4. Legal basis for processing (where applicable)
If you are in a jurisdiction (such as the European Economic Area) where the concept of a “legal basis” applies, we rely on one or more of the following:
- Your consent (e.g., to receive newsletters)
- Performance of a contract (e.g., we need certain information in order to provide you our services)
- Legal obligation (e.g., to retain records for tax/audit)
- Legitimate interest (e.g., to improve our Website, to protect us from fraud) — provided that such interest is not overridden by your rights
5. Cookies and tracking technologies
We use cookies, web beacons, and similar tracking technologies to collect usage information and to personalise your experience on the Website. You may be able to adjust your browser settings to refuse cookies or notify you when a cookie is set. However, some parts of the Website may not function properly if cookies are disabled.
6. Disclosure of your information
We may share your information with:
- Service providers or contractors who perform services on our behalf (e.g., email delivery, hosting, analytics)
- Compliance with law or legal process (e.g., responding to subpoenas or court orders)
- Business transfers (in the event of a merger, acquisition or bankruptcy)
- With your consent or at your direction
We do not sell your personal information for money (unless we clearly inform you otherwise).
7. International transfers
Your information may be transferred to, and processed in, countries other than the country where you reside. When we do so, we will take appropriate safeguards to ensure your information is treated securely and in accordance with this Privacy Policy.
8. Data retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it (for example, to provide services, comply with legal obligations, resolve disputes). When we no longer need to use your information, we will either delete it or anonymise it.
9. Your rights
Depending on your jurisdiction, you may have rights such as:
- Accessing the personal information we hold about you
- Correcting or updating your personal information
- Deleting your personal information (subject to certain legal obligations)
- Withdrawing consent for marketing communications
- Objecting to or restricting certain processing
- Data portability (where applicable)
If you wish to exercise any of these rights, please contact us (see Section 11). We may ask you to verify your identity before fulfilling your request.
10. Children’s privacy
Our Website is not directed at children under the age of [13/16 based on jurisdiction]. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a child under that age, please contact us and we will take steps to delete such information.
11. Contact us
If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at:
Email: hello@ideodesign.com
Address: 409 Toronto Ave. McAllen, Tx. 78503
Please include enough detail for us to identify you and your request.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will indicate the “Last updated” date at the top. If we make material changes, we will provide notice in a way that is reasonably accessible (for example, via a banner on the Website). Your continued use of the Website after the changes become effective means you accept them.
13. Additional disclosures (as required)
Depending on users’ jurisdictions we may provide additional disclosures (for example, under the California Consumer Privacy Act (CCPA) for California residents, or the General Data Protection Regulation (GDPR) for EU residents).
For example:
EU/UK residents may have additional rights regarding automated decision-making, profiling, and specific disclosure obligations.
California residents may have additional rights regarding “sale” or “sharing” of personal information and may request certain disclosures.